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In the modern gaming landscape being an active dev or having a one sided relationship with your players just isn't good enough. If you expect to succeed as a game developer for any period of time your going to have to invest in your community.
A big challenge with community is the management aspect, as an indie your possibly a solo developer or at most a small team. Very likely you have 1 to 3 languages your team can understand and communicate in. Community management is a very time consuming task that when done properly requires multiple cultural views, multiple languages and multiple time zones of support.
These articles will go over some considerations and options to keep in mind as you sort out your Community strategy as a project and as a business.