Discovery Queue
The Discovery Queue is a feature of the Steam store where users are presented with a selection of games the Steam algorithm feels they may be interested in. Through various promotions, Steam encourages users to "complete" their queue daily, and users organically browse the queue as the algorithm is very good at finding games a player may be interested in.
Getting your game to show up in a user's queue is massively important especially to develop early visibility/awareness of your game.
How its populated
Unlike some platforms (Google) Steam is open about how its algorithms and tools work. The current understanding of the Discovery Queue is that it prioritizes the following
(in no particular order)
Top Sellers
High Conversion Rate
High Metacritic Score of 80% or more
Positive Rating of 80% or more
New to the store
on sale
Relatable to the user, e.g. similar games, likes, etc.
Top Sellers
This is based on the total amount of money earned by the product in a given period. This can be a very hard one for indie games to achieve when competing in common categories however if your game is niche this becomes more achievable.
High Conversion Rate
Put simply this is the 'number of sales' / 'number of visitors' ... this presents an interesting point when dealing with marketing. Amature marketing such as a one-off Facebook, or other social media campaign is mostly concerned with getting people to visit the page you link. The quality of views you get from these sources is very low. This has the adverse impact of lowering your conversion rate.
Put more simply, amature marketing efforts can successfully flood your store page with views compared to no marketing. Very few of these views however will lead to a sale and this will have the net effect of driving your conversion rate down.
Professional marketing on the other hand usually has a concept of "journey" or "funnel" and focused on "converting" users that is ... focused on getting sales. When done correctly professional marketing should raise your conversion rate.
High Metacritic Score
We do strongly recommend you use a professional marketing firm with established relationships with Metacritic registered critics and publications. As with any business, the relationships available to you are critically important, and a random developer sending a review key is not going to get as favourable a response as a known and trusted marketing firm, as sad as that may be.
Keep in mind that Metacritic only accepts scores posted within 1 year of the game's official release date. Make sure you accomplish this before then and that you have your official release date listed correctly.
Positive Review Rating
Learn more here
Steam reviews as much as we may not like it, the lifeblood of a game on Steam, this is true rather you are a tiny indie or a massive AAA. A strong community with a positive relationship pre-release can help drive initial reviews. Investing in professional Community Management be that by staffing up or selecting a partner, is strongly advised.
New to store
Being new in the store and having an upcoming release date that is close helps drive visibility.
Do not exploit this by shifting your release date to keep it perpetually "near" ... you will get caught, you will get removed, and you will get banned
Your game's first appearance on the store and its release date are your two largest waves of visibility your game is likely to ever experience. Work closely with your marketing and community teams to maximize this opportunity, and most importantly.
Do not announce your game or release your game until you are ready to exploit that wave of visibility.
Is on sale
Learn more here
If your game is on sale be whether a custom sale or a general sale, then it is more likely to appear in the Discovery Queue for players.
Relatable to user
Learn more here
This is a complex one, Steam has a number of mechanisms for categorizing games driven by tags, play time, revie scores and relationships between games found in that sort of backend data. Our article on the Store Page may be of use here with regards to tags and page setup.
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